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Ascott Waterplace Surabaya | Apartment in Surabaya

| 8.6 (106 Reviews) |   1 Bedroom  1 Bathroom  2 Guests
Surabaya Apartment | Ascott Waterplace Surabaya

1 Bedroom Apartment in Surabaya

2 outdoor pools, a restaurant, and a fitness center are available at this smoke-free aparthotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour business center, a complimentary children's club, and a coffee shop/cafe are onsite.
Each apartment provides an LED TV with cable channels, plus a kitchenette with a refrigerator, a stovetop, and a microwave. Conveniences include a washing machine and a dining area, and guests will appreciate thoughtful touches like bathrobes and slippers. Housekeeping is available on request.
Ascott Waterplace Surabaya offers 182 air-conditioned accommodations with DVD players and safes. Accommodations offer separate sitting areas. 32-inch LED televisions come with cable channels. Accommodations at this 4.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.


2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness center.

Guests under 17 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
Parking
Pool
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Restaurant
Toiletries
Guest Services
Entertainment
Eco Friendly
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Policies

Check-in
Check-in start time: 2:00 pm; check-in end time: anytime early check-in subject to availability early check-in is available for a fee contactless check-in available minimum check-in age: 15
Check-out
Check-out before 11 am contactless check-out available late check-out subject to availability a late check-out fee will be charged
Child Policy
Children are welcome. kids stay free! one child 5 years old or younger stays free when using existing bedding. rollaway/extra beds are available for idr 617284.0 per night. free cribs (infant beds)!
Payment Policy
Fee for continental breakfast: approximately idr 191358 for adults and idr 95679 for children airport shuttle fee: idr 524691 per vehicle (one-way, maximum occupancy 6) airport shuttle fee per child: idr 524691 (one-way), (from 1 to 12 years old) early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) rollaway bed fee: idr 617284.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation guests must contact this property in advance to reserve onsite parking this property accepts credit cards, debit cards, and cash heating is not provided onsite parties or group events are strictly prohibited host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip host has indicated there is a smoke detector on the property safety features at this property include a fire extinguisher and a first aid kit this property is professionally cleaned property registration number 8120104900057, 55194

License number: 8120104900057, 55194

Reviews

Gunawan
Sep 18, 2026 07:06:59 AM
Review Score:   8
Summary: We stayed for 2 nights in 2 bedroom unit. The unit was very spacious for 3 of us. I booked it there so we could have gathering with some old friends. In the first night, there were ants in the kitchen. The staff came to spray the ants which worked because the ants did not return the next day. For the 2nd night, there were sewer like smell coming out of the master bathroom. The staff had to come and closed one of the drain. It helped a little bit. The smell was not completely gone. I believe it was flaw in the building design since I found out that they already closed the drain in the other bathroom. Staff was very helpful. Amenities were great. The unit came with all the toiletries and all kitchenware. Location was great. It was next to a mall. We would stay there again for the space and the location.
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FAQ's

Is this property pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the property have a swimming pool?

Yes, this Ascott Waterplace Surabaya has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in property?

Best-rates for the Ascott Waterplace Surabaya starts from $83 per night with includes Parking, Pool, Wheelchair Accessible, Wellness Facilities, Child Friendly, Internet, Air Conditioner, TV, Accessibility, Bedding/Linens, Toiletries, Guest Services, Kitchen, Sports/Activities, Restaurant, Entertainment, Eco Friendly, Laundry, Balcony/Terrace, Security/Safety, Business Services, Breakfast with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is property a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this apartment 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the apartment has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the property wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Ascott Waterplace Surabaya is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the property?

Based on the information reported by the owner or manager, the Ascott Waterplace Surabaya indicates 1 day stay policy at this apartment. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for property?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.